Umnico Inbox is an omnichannel messaging platform designed to streamline communication for businesses. It allows users to receive and manage inquiries from 25+ messaging and social media platfroms in one centralized interface. Umnico Inbox enhances sales and support by efficiently handling customer interactions, preventing message loss, and responding to inquiries promptly.
You have a vision problem. Because every tech issue is really a growth opportunity you haven’t optimized yet. A slow website → better UX = higher conversions. Admin overload → automation = saved costs. Delayed sales → CRM integration = faster deals. The problem isn’t the tech.
Meanwhile, other teams stick religiously to six-month-old decisions even when the world shifted underneath them. The worst part? Nobody can tell the difference between a good new argument and the same old argument recycled. Without the original reasoning, every discussion feels fresh and urgent. Here's what changes when you start documenting decisions properly: you can separate signal from noise. When your biggest customer asks for a feature you already decided not to build, you can look back and see if your reasoning still holds. Maybe you said pelo because it would delay the mobile launch by three months, but now the mobile launch is done. That's new information. Build the feature. But if you said no because it only affects 5% of users and would require a complete backend rewrite, and both those things are still true, then it's still no. The customer's asking doesn't change the fundamentals. This is about being intentional. The best teams I know revisit decisions regularly, but they track the context. They know what they decided, why they decided it, and what would need to change for them to decide differently. You want to know when you're changing course for good reasons versus just responding to whoever spoke loudest in the last meeting.
But this is not one small backward step; it’s a giant leap! Its successor the modern "Filter by fields" (or modern advanced find) experience, was generally made available in April 2023 so we have had time to adjust.
Because at the end of the day, a beautiful funnel with a broken journey is just a good-looking leak. Question: How smooth is your client journey right now, consistent or chaotic? #ClientExperience #BusinessAutomation #SalesFunnels #CustomerJourney #DigitalTransformation
The "Inbox" menu focuses on operator-customer communication and sales tracking. You can show or hide items within it (see customization details below). The "Help" and "Notifications" sections are always available at the bottom of the sidebar, no matter which mode you’re in. ⚙️ Inbox Menu Customization
• If you choose a "Personal account", you’ll land on the "Channels" section by default. If you have no connected channels yet, you’ll be redirected to "Settings".
Whether you’re a CIO, CMO, or part of a digital transformation team, these insights will help you build websites that truly drive impact.
Each mode shows the number of active conversations (those with unread messages), and the total number from all modes is displayed above the "Chats" icon in the sidebar. Choose Your Default Home Page
Use Umnico em uma janela dedicada e livre do distrações utilizando o WebCatalog Desktop de modo a macOS e Windows. Melhore tua produtividade com troca do apps Ainda mais rápida e multitarefas mais fluida. Gerencie e troque facilmente entre várias contas isento precisar usar vários navegadores.
Drop it in the comments, I'd love to help you think through it. ♻️ If you found this helpful, repost to help others.
• If you choose "Inbox", you’ll be taken directly to the "Chats" section in the "New" mode. If you’ve previously selected another mode and are logging in from the same browser, that mode will be opened instead. Mobile App Access
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- Consistent Experience: The same filtering logic now works across lookup dialogs and subgrids, ensuring a seamless experience throughout the platform. And don’t worry—the ability to build and save https://umnico.com/pt/inbox/features/ complex queries hasn’t gone anywhere.
It’s been a powerful workhorse for data discovery and saving personal views for years. Well, the time has officially come to say goodbye.